We Microswift has been providing fixed and variable price computer services to small and medium sized businesses for a number of years; our services include everything you would expect including a help desk with call tracking, remote access, onsite support, advanced remote monitoring and alerting solutions.

At Microswift we appreciate that your business cannot suffer from unnecessary downtime or losses in productivity when it comes to computer or systems failures. We also understand that your business needs the ability to be able to budget for your technology costs and you need the peace of mind knowing that your business can grow without hidden surprises.

Traditional computer support model

Traditional computer support which we can also offer; uses what is often called the break/fix model. Companies using this model react to support issues logged by the customer and charged either by the hour or by the incident. You pay for the issues you log or the time it takes to resolve your issue.

If you look closely at this model it quickly becomes apparent there is a significant issues, computer systems are complex consisting of desktop desktops, laptops, servers and the physical networks themselves. If your computer services partner is charging by the hour, what is their motivation to look at your technology and optimize it to ensure it doesn’t break in the first place? 

Managed computer support model

At Microswift we believe in offering the choice of a managed services model. Using this model you are charged a fixed fee (determined after several months of operation) and Microswift will resolve any issue you log either remotely or on site.
Using a managed services model the risk of how long a fault takes to fix is with us. This ensures that your support company are always working proactively for you ensuring your business critical computer systems are running as efficiently as possible, we work in partnership with you not just for you as a per hour supplier.

At Microswift we specialise in business solutions and technology infrastructure. This means our customers benefit from a single point of contact when dealing with their technology challenges. How often have you tried logging a support issue and the blame is placed at the door of another supplier or provider?

The complete solution

At Microswift we can provide a complete solution, all your technology challenges can be rolled up into one unified solution with a single point of contact. We can be more than just another supplier. We can be your technology partner.