We've invested in our people and systems to providing expert and professional support and services to all of our clients. We receive many ad-hoc enquiries from new clients regarding a range of one off issues, from all aspects of computer networking, to server crashes and related issues, etc.
|Pre-paid PAYG (Pay As You Go) Support||Time is purchased in advance; it is used whenever client assistance is required. A log of calls and associated time consumed is maintained within our CRM system, it is then deducted from the total as it’s required. Time purchased does not expire and can be used whenever it’s required.|
Included in PAYG support is:
Local Professional Support Provided within Standard Business Hours:(9:00 - 5:30). A local helpdesk where the majority of calls are resolved on the first call, and straightaway, avoiding the need for queuing and follow-up calls. In the case of an issue not being resolvable straight away then a Support Case will be logged, should the issue require a physical site visit then this will then be arranged.
Secure Remote Access: we have a variety of means to gain secure remote access; so client’s issues can be responded to immediately by remote support when possible.