Microsoft CRM Features

When it comes to customer relationship management (CRM), communication is key. The ideal CRM solution should streamline the way your people communicate with clients and collaborate with each other. The more comfortable they are with the tools, the more effective they will be at their jobs. And what’s more comfortable than a look and feel you already know?


Because unlike most CRM systems, Microsoft CRM is designed to be customised so it works the way you do. Empower every employee to boost sales, satisfaction and service with automated CRM software solutions that your people can actually use. Microsoft Dynamics CRM works like and with familiar Microsoft products which means less of a learning curve for your people, so they can get up and running quickly and focus on what’s most important – your customers. Click to review the top features of Microsoft CRM 2011.

Features include:

Sales Force Automation: Establish a 360-degree view of customer interactions, sales, opportunities and buying patterns to help your sales force cultivate more profitable relationships.

Marketing: Plan, implement and measure more effective marketing campaigns by analysing buyer trends, behaviours and offers that allow your marketing teams to track real-time results and optimise return on investment (ROI).

Customer Service: Deliver high-value customer service with integrated interaction and knowledge management enabling your service professionals to share answers and insight with customers with ease.