The golden rule is to tender for project work regularly so no one provider gets too cosy and comfortable and re-tender for support services when not satisfied.

At Microswift we are a professional and client focussed small business that offers better service at lower costs. We have an excellent level of certification including Microsoft certified partner status; demonstrating our commitment to provide a highly professional yet lower cost service.

There are ways and means to evaluate what the service is likely to be: what is it like to contact them, do they have company and professional certifications, and relevant experience with satisfied clients?

At Microswift; our new clients often tell us how much difference there is between their old and new service. The bottom line is that we care about our clients and their businesses.

Look for the early signs; can you get through to the right person and do they talk sense, are they professional in your early dealings? Do you have an issue that you have been struggling with that you can test them out with?

At Microswift, we are a team of dedicated professionals. You won’t be left in a voicemail queue, you will talk to some knowledgeable, you will be able to get hold of someone when you need to.

Proposing the right technology solution to business challenges is the one of the most challenging areas in IT, and often the one that is done least well. If your current provider doesn’t proactively offer effective business solutions that meet your business challenges then the chances are your systems are not serving your business as effectively as they might.

At Microswift, we have real expertise in proposing and implementing appropriate and cost effective solutions. We are always keen to share technology advances and what they can mean to your business. We are experienced and up to date operators, and we aim to understand each clients business, so we are in a very good position to add real benefit through technology.

Look for the signs of neglected systems. Are there persistent unresolved issues, or do issues frequently occur? When an issue does occur is the business impact mitigated?

At Microswift, we provide a range of service agreements to suit the particular client requirements; however we believe that in most cases proactive monitoring with fixed price based agreements is the best way forward. These types of agreements reward proactive management, with real expertise and seek to avoid unnecessary and costly business downtime. We also provide standard backup procedures on the occasions that unexpected outages occur in order to minimise business disruption.