Background:
New Forest Care (NFC) works almost exclusively with local authorities from all over the UK looking to place young people. NFC came to Microswift during a review of available local ICT service providers after being repeatably being let-down in variety of ways by their then existing provider, with whom they had been with for a number of years.
Client quote:
"We have found the difference between Microswift and our previous provider a very marked one. IT had become a serious operational issue over a period of some months, and our previous provider although previously a respected operation were unable to resolve our issues, or even to provide a credible plan for resolution, despite being given every opportunity to do so. The switch to Microswift resulted in the most serious issue being resolved straight away, and then a series of others progressively worked through.
Looking back we wonder why we left making the change for so long; hesitancy in what the implications for business disruption in switching was our key concern. However in actual fact the only differences have been positive ones. Now we have stable systems, we are making plans with Microswift to progress our systems review further. We now have confidence that we are working with a company that has similar attitudes in terms of service, and delivering excellence as ourselves.”
Operations Manager, New Forst Care.
Microswift works with a broad range of companies in many different sectors of business; it is likely that we have previous experience in the challenges facing your business. For further information on what projects and services we have provided, and to discuss these with us or with our clients, please contact us.
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